Dealers, parts & aftersales
See every owner, and keep the dealer in the sale.
Your dealers and installers know who bought the machine. Often you do not, and the parts and service that follow go wherever the owner finds them first.
These posts are about keeping the dealer in the record rather than cutting them out: handover on a phone, serial-exact parts and manuals, and service work that comes back to your network.
Start here
Your spare parts revenue is going to Amazon
Autonomous mowers and garden tractors ship without digital identity. Spare parts revenue leaks to Amazon while manufacturers stay blind.
Read the article
3 more articles on this topic
- How HVAC manufacturers can use digital product identityHow HVAC manufacturers can use digital product identity to connect installers, homeowners, and service engineers across a multi-decade product lifecycle.11 min read
- Equipment hire needs a digital identity layerUK equipment hire runs on paper inspection records and depot-only RFID. A digital identity layer makes compliance visible on any job site.8 min read
- Connected product aftersales: revenue engineMost manufacturers treat aftersales as cost containment. Here's the 4-phase playbook to transform it into your highest-margin revenue channel.13 min read
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Bring us one product.
Thirty minutes about your products, your dealers and your ERP. We will tell you plainly whether we fit.